Refund and Cancellation Policy

Refund Policy for Mahmud LTD YouTube Channel Management Services

1. Refund Conditions

Full Refund (100%) Applies When:

• Mahmud LTD fails to deliver the agreed-upon services
• No work is submitted as per the original contract
• Services do not commence within the agreed timeframe

No Refund Conditions:

• Campaigns or promotions that have been initiated
• Partial service completion
• Client-requested modifications after service start

2. Refund Process

• Refund requests must be submitted in writing
• Refunds will be processed within 7-10 business days
• Refund method will match the original payment method

3. Cancellation Terms

• Service can be cancelled before commencement with full refund
• 50% cancellation fee applies after service initiation
• No refund for completed services

4. Exceptions

• Refunds are subject to individual contract terms
• Complex or custom service packages may have unique refund conditions

5. Campaign and Promotion Specifics

• No refunds for ongoing campaigns
• Prepaid campaign budgets are non-refundable once initiated
• Performance-based services have no refund provisions

6. Dispute Resolution

• Refund disputes will be resolved through mutual discussion
• Mediation can be requested if no resolution is reached

7. Contact for Refunds

• Refund requests: hello@muhammadullah.com
• Include service details, contract information, and reason for refund

Last Updated: [1 december 2024] Version: 1.0